TERMS OF SALES (TOS)
Our conditions of sale are applicable to all orders placed on our website.
The articles on our website are sold by the company ORNER, workshop & shop located at 52 rue de la Fontaine au Roi 75011 Paris. Tel :(33) 01 42 72 37 22 / firstname.lastname@example.org / Registered Paris Trade register under the N° 499 247 872 / VAT N° : FR93499247872. EURL - 10000 euros. APE code : 3213Z.
When ordering if a connection problem occurs do not hesitate to contact us by email.: email@example.com
The average shipping time is approximately two days.
Some articles require supplementary time for it to be manufactured. These articles have a specific time indications on their data sheet. We strive to minimize the time of delivery for customer satisfaction. If an item cannot be delivered to you within the indicated time frame, you shall be notified in the briefest delay possible. If the proposed delay does not suit you, a full refund will be issued.
Delivery in mainland France and the rest of the world is provided by the Post (By registered mail, deliverable against signature, tracking number and insurance for the value of the order).
France Poste Colissimo, livré dans le bureau de Poste le plus proche de chez vous (2-4jours): 6.00 euros
France Poste Colissimo, livré contre signature à votre domicile (2-4jours) : 8.00 euros
France Dpd, livré contre signature à votre domicile (2jours) : 12.00 euros
Europe Poste Colissimo : 16.00 euros
Amérique - Asie - Afrique – Océanie Poste Colissimo : 26.00 euros
ORDER WITHDRAWAL IN SHOP
Free service. After placing your order online, please wait for an email notification before picking it up.
Please bring your purchase order (printed or on your telephone screen).
Some of our items are handcrafted from natural materials such as leather or stones. Color variations are possible despite our efforts to maintain the similarity with the photo of the article presented.
Personalized jewelry (specific request, stamping, engraving) is neither exchangeable nor refundable.
Payment for orders placed on our website are to be made by credit card (CB, Visa, Mastercard, secure payment by SSL SECURE SHOPPING.) and Paypal. You declare to have taken knowledge of the TOS (Terms of Sales) and to have accepted them, before formalizing your order. The act of order implies irrevocable acceptance of the TOS.
The selling prices are indicated in Euros including governmental fixed Value Added Taxes (VAT) of 20%. Prices can vary because of the fluctuation of the costs of raw materials but you will always be billed the price announced at the time of validation of your order.
RIGHT OF WITHDRAWAL WITH REFUND
In accordance with the legal provisions, you have a period of fourteen (14) days from the date of receipt to exercise your right of withdrawal from ORNER, without having to justify any reasons nor paying a penalty, provided that all Items are returned to their original state within fourteen (14) days of the notification of the withdrawal decision. Furthermore, in accordance with Article L.221-19 of the French Consumer Code: - the day of receipt of the Product is not counted within the fourteen (14) day period mentioned above; - the period starts at the beginning of the first hour of the first day and ends at the end of the last hour of the last day of the period; if this period expires on a Saturday, a Sunday or a holiday, it is extended to the next working day. Damaged, soiled or incomplete products will not be accepted for return nor refund. The Products must be returned in their original packaging to the following address:
52 rue de la Fontaine au Roi
75011 Paris / FRANCE
The right of withdrawal can be exercised by email: or by phone +33 (0) 1 42 72 37 22 from Monday to Friday from 10am to 7pm, French local time.
The cost of returning the package are the customer’s responsibility, by Registered Mail with tracking number.
If the above conditions are met, ORNER will refund your order (Excluding delivery costs).
You have a period of 14 days from the date of which the order is received. First, inform us by email concerning the items that do not suit you in order to active an exchange without penalty. Return postal charges and customs clearance fees for certain countries are the customer’s responsibility. The returned item must imperatively be the same new condition as when it was delivered, in its original packaging, with the original invoice and properly packaged. Once the condition of the returned item is verified, we will process to the exchange with the desired article of exchange.
All the products supplied by the seller are new and benefit from the legal guarantee provided by articles 1641 and following of the French Civil Code. If something happens to be non-compliant, we promise to replace or refund it. All complaints must be submitted by email to the following address: , within thirty days after delivery.
CONTINUES CUSTOMER SERVICE
Should any unfortunate event damage your product, we provide repair services for the jewelry purchased on our website and in our Parisian shop with the invoice as proof of purchase. Repairs at the customer’s expense unless the damage is due to a manufacturing defect, in which case the product will be repaired or exchanged at by ORNER. The cost and the will be indicated to you prior all repairs for your written consent.
PROTECTING YOUR DATA
Our database has been declared in accordance with the requirements of the law "Informatique et Liberté" n ° 78-17 of January 6, 1978, modified by the law N ° 2004-801 of August 6, 2004. The contact details provided during your account creation will remain confidential and will not be transmitted to various companies. Our CNIL registration number is: 2082577.
The articles on our website are sold to you by the company ORNER, workshop & shop located at 52 rue de la Fontaine at Roi 75011 Paris. Tel: (33) 01 42 72 37 22 / / Registered in the commercial register of Paris under No. 499 247 872 / VAT No. FR93499247872. EURL capital of 10000 euros. APE code: 3213Z.